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Noticeboard

Closure for Public Holidays & Staff Training

Please note that the  Practice will be closed on the following public holidays: Monday 7th May, Monday 17th September, Tuesday 25th December & Wednesday 26th December 2018. 

The Practice will also be closed from 12.30pm on Wednesday 16th May, Wednesday 5th September, Wednesday 3rd October and Wednesday 7th November for staff training. In case of emergency, please telephone 111.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folder

There may be circumstances in which your personal medical record or parts of it may be disclosed to other people, apart from your GP and Practice staff.  Patients should be reassured that any disclosure of patient information is conducted within the rules of the Data Protection Act 1998, and identifiable information will only be disclosed in the following circumstances:

 

  • To provide further clinical care for you, e.g. from hospital services or other health clinics. 
  • When the practice has a duty to others, e.g. in child protection cases. 
  • To outside agencies such as insurance companies, employers and social services – but only after you have given us your informed consent in writing. 

 

Anonymised patient information may also be disclosed, e.g. to enable the Health Board to audit the practice delivery of services.  Please let the Practice know if you do not wish anonymous information about you to be used in this way. 

The NHS Lothian leaflet "ProtectingPersonal Health Information - A Guide for Patients" is available from reception.  The leaflet explains your rights and tells you how Lothian General Practice will use your personal health information. 

 

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe operate a Practice procedure in accordance with the NHS system of dealing with complaints.  Our system meets national criteria.  The Practice Manager will give you further information.  Our Practice complaints leaflet gives details of the procedure and is available from reception.  Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.  Please help us to help you.

 

Zero Tolerance

We strongly support the NHS policy on zero tolerance.  Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list.  In extreme cases we may summon the police to remove offenders from the Practice premises. 

 



 
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