Welcome to Craiglockhart Medical Group


The practice originated in the mid-1930s and has grown and developed through the years, the practice moved to Allermuir Health Centre in October 2017.

Right Care, Right Place

Please click here to view the ‘Right Care, Right Place’ leaflet which aims to raise awareness of the range of healthcare services available to help you access the care that is most appropriate for your medical and health needs. By getting the right care in the right setting we can all help ease the pressure on our NHS this winter.

How are GP Practices working?

 GP practices are open

Since the pandemic, health services must operate differently to protect everyone. It’s important to maintain safe infection control and minimise unnecessary physical contact where possible. This means there are now more ways for you to access care.

 What has changed?

All appointments are being triaged. This helps keep you safe and makes sure that those who need to be seen in person are prioritised. We will see everyone in person who needs to be seen.

 What is triage?

This is an assessment to decide, with your agreement, whether it is best for you to be:

  • Seen in person, or   
  • Given advice over the phone or via video consultation, or
  • Helped by another healthcare provider such as a community pharmacist, physiotherapist, dentist or optician.

Why do receptionists ask questions?

GP reception staff are a vital part of the health care team and are there to triage enquiries. 

You don’t have to tell them anything that makes you uncomfortable, however they can help you get the most appropriate appointment as quickly as possible. All the information they handle is treated confidentially.

 I wanted to see my GP, so why am I seeing someone else?

Many GP practice teams include, or are supported by, nurses, advanced nurse practitioners (who can diagnose and treat health conditions), occupational therapists, pharmacists, physiotherapists and link workers.

By using the skills of each healthcare professional we can ensure you are assessed as quickly as possible by the right person.

 What about emergencies?

Always dial 999 in a life-threatening emergency.

If you need help with minor injuries or urgent care when your GP practice is closed dial NHS 24 on 111.

Where else can I get help?

Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.

 Call 111:

  • for minor injuries
  • for urgent mental health advice and guidance
  • if you’re too ill to wait for your GP or dentist #to open.

 Please be patient

Our health services are under enormous pressure, but we are open and here if needed. Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.

Covid Booster Vaccinations 

If you're in one of the earlier priority groups and are waiting on an invite, you should:
📞 Call the helpline on 0800 030 8013.


Covid-19 Vaccinations  


For information about the vaccination programme please see:

NHS Lothian’s Vaccine Hub on their website

NHS Inform

Walk-in Clinics

Walk in clinics are now being held for patients over 18.  Please click here for details.

If you have not received a vaccination appointment, but think you are eligible, please click on the link below and complete the online form:


Flu Vaccinations  

Flu Vaccination

The winter vaccination programme has started. If you are eligible for a free flu vaccine, you will get a letter from NHS Scotland. This will either give you an appointment date and time at one of the flu vaccination clinics in Lothian, or instruct you to make an appointment using an online portal.

If you are eligible for a COVID booster, you may get this at the same time as your flu jab, but this is not guaranteed, and you may have to attend two separate appointments.

You will not get your flu or COVID jabs at your GP practice. Please do not contact the surgery about your flu or COVID jab appointments.

If you have received a letter with an appointment that you are unable to attend, you can rearrange your appointment online at https://www.nhsinform.scot/flu-vaccine/invitations-and-appointments/rearrange-your-flu-vaccine-appointment.  Alternatively you can call the Lothian helpline on 0300 790 6296 for assistance with re-booking.

If you are housebound, your jabs will be given to you by the housebound team, and they will be in touch to arrange this.

Infection Control & Social Distancing

Social Distancing

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19.

  From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:

  •      Wearing of face coverings by patients and the public (unless you are exempt)

  •      Physical distancing of 2 metres in waiting rooms

  •      Contact your practice by telephone in the first instance

  •      Wearing of PPE by staff

  •      Screening of all patients for Covid 19 symptoms

 Please support the practice team by complying with this guidance.

Data Protection

Please click here to see our Data Protection notice.

New System for Booking Telephone Appointments Online

It is now possible to book a telephone consultation with a GP online.  

If you have already registered for Online Patient Services to order your prescriptions, you will see the Appointment icon and instructions when you log in to Online Patient Services.

If you have not already registered, please click here print, complete the form and post to Reception or email to noreply.s70610@nhslothian.scot.nhs.uk 

If you are unable to print a form, please call Reception and one will be posted to you.  

Login details and instructions will be emailed to you from noreply@myvisiononline.co.uk

Once you have registered, click here:  patient-services to make appointments and order prescriptions. 

Pharmacy Team 

Health board pharmacists and pharmacy technicians are becoming more involved in the care of patients in General Practice. Having the pharmacy team working in our surgery provides valuable medicines support, a close link with our community pharmacy teams and allows our GPs to focus their skills and time where they are most needed for patients who have more complex needs.

Our pharmacy team are:

  • Kathryn Scott – Pharmacist (Monday & Tuesday)                              
  • Andrew Gray – Pharmacist (Thursday & Friday)   

Please click here for more information.

COVID Status Certification (Covid Passports)

Covid Passport

Please do not contact the Practice to ask for a Covid vaccination passport or status certificate.  We will not be able to provide any standard document. International certification standards have not yet been agreed.

If you are travelling in the next 21 days, you can access your vaccination status by clicking here

Alternative options to get your vaccination status will be available soon.

Face Mask Exemptions

Face mask

The Practice will not provide letters/certificates for face mask exemptions.

Minor Injury Assessment (MIA)


NHS Lothian now provides a Minor Injury Assessment by video call, which is arranged by calling 111. This can help patients aged 12 years and over with an injury less than 14 days old. Please click here for further details.

Video Consultations


Your GP may ask you to take part in a video consultation. If the GP asks you to log on, please click here for instructions.  Video consultations can only be arranged by speaking to a GP, please do not try to log on at any other time as the service will be unmanned.

Telephone Enquiries


If your query is not urgent, please avoid calling on Mondays. Please do not call to check if your prescription is ready before 11:00am and if you use a regular pharmacy, please check with them first. Please do not call for test results before 11am.

NHS Pharmacy First Scotland

Pharmacy First

NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy (a pharmacy with a contract to provide NHS prescriptions and services).

If you have a minor illness, a pharmacy is the first place you should go for advice.

You do not usually need an appointment and you can go to any pharmacy.

Your pharmacist can give you advice for a minor illness, and medicine if they think you need it.

Please click here for more information.

NHS Digital Data Sharing Opt Out

We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does NOT include any patients registered with this practice or in NHS Scotland.  NHS Digital provides services in England and are unable to access any data held in Scotland.  We take patient confidentiality extremely seriously and safeguards are in place to protect this, including when data is used for research.

Further information on how NHS Scotland handles your personal information is on the NHS Inform website:

How the NHS handles your personal health information - NHS Inform

If you would like to discuss this further, please contact: Alan Money, Business Manager, 0131 312 2140.

Repeat Prescriptions


Prescriptions can be ordered by ticking the items you would like to order on your repeat request slip and posting it in our prescription box, which is beside the Practice door, inside Allermuir Health Centre.

Prescriptions will be sent to your local pharmacy, please inform the Surgery which pharmacy you would like to use. 

Online Services

To order prescriptions online, you must register for Online Patient Services.

If you have not already registered, please click here print, complete the form and post to Reception or email to noreply.s70610@nhslothian.scot.nhs.uk 

If you are unable to print a form, please call Reception and one will be posted to you.  

Login details and instructions will be emailed to you from noreply@myvisiononline.co.uk

If you have already registered, please click the Online Patient Services link below.  

Online Patient Services
(Site updated 14/01/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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